Account Executive (Network API) at Chipper Cash

  • Onsite
  • Lagos

Website Chipper Cash

Account Executive

Chipper Cash is Africa’s modern mobile payments platform. We’re helping friends, families and loved ones stay connected and securely send money across Africa with incredible ease and peace of mind. Our cross-border payments infrastructure also helps merchants and businesses in Africa accept payments on the internet with no friction. Over 4 million users have joined so far and we’re growing very fast. We have raised a total of $152.2M from Jeff Bezos, Joe Montana and some of the most reputable fintech Venture Capital firms in the world to accelerate the growth of financial services within Africa.

Our Product Operations team is at the heart of Chipper. Product Operations helps keep customers happy by proactively resolving customer issues and acting as a point of escalation for more complicated customer support inquiries. This role sits within the Product Operations team at Chipper and works closely with our Vice President of Developer Relations, product managers, and software engineers within our Product & Engineering function.

The Account Executive, Network API will work closely with the merchants we’ve onboarded onto our recently launched Network API product. Our Network API product enables Chipper users to pay all their favourite merchants globally and to make it incredibly easy for merchants to collect from and disburse to their customers with the Chipper API.

What You Will Be Doing

  • Supporting merchants by addressing, resolving or escalating technical issues
  • Communicating merchant feedback and data-driven product insights to our Product & Engineering teams to ensure we continue to build a product our merchants love
  • Creating and maintaining product documentation (demos, FAQ’s, use cases) for merchants and for internal teams
  • Keeping merchants updated on product releases and new features

What You Should Have

  • At least 2 years experience working in a product-facing, enterprise account management role
  • Excellent communication, reading comprehension, and writing skills
  • History of taking ownership and driving results
  • Excellent analytical aptitude; advanced SQL skills are a bonus

Next Steps

If you feel you are a fit, please apply because we would love to hear from you. It means a lot to us that you have taken the time to read through our job description so thank you so much for your time. We wish you all the best in your job search. If there are any accommodations that we can provide during the interview process that help you to be confident and do your best work, don’t hesitate to let us know.

To apply for this job please click on -> boards.greenhouse.io.

Account Executive (Network API) at Chipper Cash

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