Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial bank urgently needs the services of Agency Banking Field Representatives. The ideal candidate will be confident, target-driven, customer centric and have a proven customer support experience.

Job Responsibilities

• Identify and onboard viable agents/ locations for onboarding.
• Ensure optimal performance of all agents activated.
• Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
• Ensure optimal utilization of POS terminals and mobile app.
• Monitor Agents performance: Transactions count against set targets
• Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
• Ensure prompt completion of account opening/onboarding process.
• Prompt resolution of issues and complaints by POS Agents
• Manage Agents activities and intensity in line with set targets.
• Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
• Ensure branding materials get to Agent locations and are properly displayed.
• Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.

• HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
• Candidate must not be above 28 years
• NYSC Status: Completed
• A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
• Experience in customer service.
• Ability to self-motivate and manage self.
• Excellent communication and interpersonal skills.
• Good organizational and I.T. skills.
• Customer orientation and ability to adapt/respond to different types of characters.