Role Purpose

To support and drive the embedded operations business with a focus area on excellence in operations management & client engagement. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on the Middle East and North Africa.

Tasks and Responsibilities

Operational Management

• To lead on the management of North African and Middle Eastern clients and engagement of business development
• To assist in the day-to-day management of embedded consultants and client requirements across EMEA
• Support other Operations Managers with the management of all engagements tasks throughout EMEA as required
• Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
• Identify and advise on opportunities to improve operations management processes and implementation
• To assist in the implementation of local content strategy for the region
• Promote the link between service lines and embedded consultants to ensure effective lines of communication
• Ensure that embedded consultants are effectively supported by Control Risks
• Responsible for resource management including selection, recruitment, training, contracting and deployment of consultants
• Operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Developing client successful client relationships
• Maximising revenue and profitability of tasks / embedded consultancy engagements
• To assist in the creation and management of sales leads
• Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration

Essential

• Good commercial experience in a risk consultancy business
• Keen interest in regional affairs
• Developed project management and commercial skills
• Experience in successfully managing client relationships
• Highly developed communication skills – written and verbal
• Developed IT skills (Microsoft Office)

Preferred

• Degree qualification or similar experience
• Security / Risk consulting qualification preferred
• Solutions focused
• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
• Reviews and looks for efficiencies in ways of working
• Constantly seeks innovative ways to improve the services we offer to our clients
• Is prepared to make decisions and effectively implement those decisions

Career Framework Level – Band E. Application closing date for Control Risk employees – 28 July 2023