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Associate Operations Manager at Control Risks

  • Full Time
  • Onsite
  • Permanent
  • London

Website Control Risks

Associate Operations Manager

Role Purpose

To support and drive the embedded operations business with a focus area on excellence in operations management & client engagement. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on the Middle East and North Africa.

Tasks and Responsibilities

Operational Management

  • To lead on the management of North African and Middle Eastern clients and engagement of business development
  • To assist in the day-to-day management of embedded consultants and client requirements across EMEA
  • Support other Operations Managers with the management of all engagements tasks throughout EMEA as required
  • Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
  • Identify and advise on opportunities to improve operations management processes and implementation
  • To assist in the implementation of local content strategy for the region
  • Promote the link between service lines and embedded consultants to ensure effective lines of communication
  • Ensure that embedded consultants are effectively supported by Control Risks
  • Responsible for resource management including selection, recruitment, training, contracting and deployment of consultants
  • Operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
  • Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
  • Developing client successful client relationships
  • Maximising revenue and profitability of tasks / embedded consultancy engagements
  • To assist in the creation and management of sales leads
  • Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration

Requirements

Essential

  • Good commercial experience in a risk consultancy business
  • Keen interest in regional affairs
  • Developed project management and commercial skills
  • Experience in successfully managing client relationships
  • Highly developed communication skills – written and verbal
  • Developed IT skills (Microsoft Office)

Preferred

  • Degree qualification or similar experience
  • Security / Risk consulting qualification preferred
  • Solutions focused
  • Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
  • Reviews and looks for efficiencies in ways of working
  • Constantly seeks innovative ways to improve the services we offer to our clients
  • Is prepared to make decisions and effectively implement those decisions

Career Framework Level – Band E. Application closing date for Control Risk employees – 28 July 2023

To apply for this job please visit jobs.workable.com.

Associate Operations Manager at Control Risks
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