Description

Job Title: Back Office Support Agent

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $12.30/hour – pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities:

• Data entry, complete clerical functions, and invoice validation
• Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
• Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
• Track and manage updates using Google Sheets and Docs.
• Process work queues for Restores, Suspends, and Disconnects.
• Handle Google Files for Write-offs and Write-off Recoveries.
• Update and maintain process documents.
• Complete additional tasks as assigned by the Unit Manager or Client.
• Consistently meet department standards for productivity, quality, phone utilization, and attendance.
• Attention to detail and accuracy.
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
• Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
• Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Proficiency in computer operations and navigating multiple systems simultaneously.
• Strong professional skills with a positive and adaptable attitude.
• Ability to quickly adjust to procedural changes.
• Capable of working independently with minimal supervision.
• Efficiently manage a high volume of emails daily.
• Detail-oriented with the ability to identify changes in documentation from customers.

Experience: At least 1 year of experience in relevant role

Skills:

• Moderate experience with Microsoft Excel, including the ability to:
• Add and remove information in cells
• Highlight and format cells
• Add and delete rows
• Navigate between cells and tabs within the same file
• Perform basic cell formatting
• Proficient in Microsoft Word for document creation and editing.

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