Summary

Our client is actively searching for a hard-working fashion enthusiast to handle customer relations and sales operation within the store. The perfect candidate should have a flair for fashion, good social media skills. Your duties will include; respond to inquiries and orders across company-approved platforms, assisting daily activities as a Personal Assistant.

Brand Specialist/Personal Assistant at Worqulture

Please read the job details carefully before applying.

Salary: N60,000 – N150,000

Location: On the Island

Availability to start: As soon as possible

Work Hours: 8:30 am – 7:00 pm

Responsibilities

• Responding to clients queries improving engagement with merchandise and providing outstanding customer service.
• Manage point-of-sale processes
• Follow up with client orders to ensure they are delivered to clients in a timely manner
• Processing, recording and reporting daily sales
• Follow up on payment of all client purchases
• Generating and following up with client leads from churned enquiries
• Directing customers to merchandise within the store.
• Cross-sell products
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Maintain cleanliness of the workspace
• Post pictures of in-store activities on the business social media platforms
• Follow up with clients for service feedback
• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Actively involved in the receiving of new shipments
• Follow up with dispatch company to ensure prompt delivery of customer orders
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures Requirements

Requirements

• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Detail oriented and organizational skills
• Proficiency in using Excel to record sales
• Attention to detail
• Excellent organisation and follow-through skills
• Basic understanding of sales principles and customer service practices
• Friendly, helpful, confident and engaging personality
• Strong administration skills
• Hands-on experience with POS transactions
• Good understanding of record-keeping

Job Qualifications

• Bachelor’s Degree
• 2 – 5 experience in sales/customer service/business administrative role

Work Remotely:

• No