Business Operations Analyst

Job Summary:

• Data Analyst will be responsible for formulating management techniques for quality data collection, analysis, and dissemination of analyzed information within the department. He/she will provide support to all Business operations staff as required.

Duties & Responsibiities:

• Establish and monitor operations performance management metrics, policies, and processes
• Design, and build customized dashboards to manage and monitor the interdepartmental process and third party support performance.
• Devising and implementing efficient and secure procedures for data management and analysis to ensure adequacy, accuracy, and legitimacy of data
• Analyze and interpret performance data and reports to identify trends and generate appropriate courses of action
• Recommend and establish efficient ways to organize, store and analyze data with attention to security and confidentiality.
• Establish rules and procedures for data sharing with upper management, process owners, external stakeholders etc.
• Provide key performance data related to products, channels, and process owners.
• Conduct periodic Gap analysis for the different departments within the organization, to ensure continuously improvement.
• Assist team members with reports and data extraction when needed
• Contribute to the delivery of the unit overall targets.
• Perform a meaningful role in long-term planning and establishment of initiatives aimed at operational excellence.

Requirements:

• Bachelor’s Degree qualification.
• 2 years Experience
• Data analysis & reporting skills
• High standards of accuracy & precision with excellent organizational skills
• Proven ability to think Critically, strategically & act tactically
• Strong commercial awareness & business acumen
• Accountability and relationship management
• Data Presentation and communication skills