Call Center Sales Coordinator

We are currently HIRING a competent Call Centre Sales Coordinator to manage our Call Centre Team at Jiji Nigeria.

You will work closely with Management, the Sales department, HR department and the entire sales team especially in innovating new ways to achieve and exceed the sales target set monthly, quarterly and for the year.

Job Responsibilities

• Develop new innovative ways to meet and exceed set targets
• Conduct market research for insights on competition in order to recommend new strategies
• Develop a robust sales and customer experience processes and strategies that will improve sales
• Work with the acquisition team and identify new opportunities that can be explored
• Work with the support team to create quick, fast and satisfactory customer experience and first call resolution.
• Generate weekly and monthly reports on outcome of task handled and team supervision.
• Coaching, training and motivating the sales teams in order to ensure the team meets the sales targets
• Work with the L&D team in terms of sales training and development, as well as performance improvement plans
• Conduct studies, research and have a good understanding of the market dynamics in the online, ecommerce and classifieds sector and present opportunities to management
• Selling the Jiji services to clients and surpassing daily call targets
• Every other task assigned.

Profile

• Passionate about sales, customer service and projects
• 3 years experience in the online, ecommerce sector or related experience.
• Experience in the microfinance and fintech space will be highly considered
• Aptitude in problem solving and ability to use excel professionally and CRM
• Self managed and autonomous. Ability to work without supervision
• BSc degree