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College Services Advisor at Kaplan International

Website Kaplan International

College Services Advisor

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures.

This role will initially focus on academic administration, compliance and University progression.

As a College Services Advisor you will:

  • Provide excellent customer service in a student facing environment.
  • Deal with student enquiries by providing a flexible, personalised and inclusive approach.
  • Maintain accurate information on the student management system.
  • Support pre-arrival, arrivals, registration and welcome events.
  • Assist in the maintenance and development of student-facing content.
  • Support the development and delivery of extra-curricular activities.
  • Provide administrative support across the whole student life cycle.
  • Support students in relation to wellbeing and safeguarding.
  • Assist compliance with regulatory frameworks.
  • Have a flexible approach to work, for example, some out of hour’s work may be required during busy periods.
  • Work with the College team to continuously improve the student experience.
  • Any other duties as required by the College Management Team.

Candidate profile:

  • Ability to deliver excellent customer service skills.
  • High level/good of verbal and written communication skills.
  • Strong interest in working in education and in particular international students.
  • Confident with IT, in particular Microsoft Excel.
  • Excellent organisational skills and the ability to manage time effectively.
  • Willingness to work flexibly.
  • Experience of working as part of a team to achieve goals.
  • Attention to detail.
  • Ability to take initiative.
  • A strong commitment to Equality, Diversity and Inclusion.

Please apply with a CV and covering letter. Closing date: 16th June 2023.

To apply for this job please visit

College Services Advisor at Kaplan International
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