Community Manager at Edenlife

Community Manager

Eden intends to grow to 3000 customers in Lagos by Dec 2022 and 270,000 customers in Africa by 2025. As Community Manager, you’ll help us foster a healthy relationship with audiences online and offline, while playing a key role in shaping the audience perception of Eden.

If you are the type of person who feels a personal stake in everything that you work on, has a strong sense of ownership, is an executor, has a love for data, enjoys solving complex problems, has a passion for breaking new ground, knows how to foster strong relationships and build trust, and works for the success of the entire team – then we look forward to meeting you!

Requirements

• You have proven experience fostering communities across multiple platforms e.g. Facebook, Whatsapp, Telegram, etc. Experience with offline events and communities is not a requirement, but it’s a nice-to-have.
• You have experience creating content across a range of formats.
• You have an understanding of digital trends, and how they work, and how they change fast.
• You have experience using analytics tools and suites.
• You’re a persuasive writer, with strong verbal communication skills to go with it.
• You’re comfortable executing email campaigns or running basic ads. It’s not a requirement, but it’s nice to have.
• Your first instinct is to be optimistic and positive, even under pressure.
• You have an insatiable appetite for trends and the pulse of the zeitgeist.
• You have a high fluency in the world of social across all major platforms (Twitter, Facebook, Instagram, Tiktok, LinkedIn)
• You have strong project management skills.
• You’re comfortable working effectively in a fast-paced, and ambitious early-stage team.
• You have a very experimental mindset, and understand that the work is never truly in its final form.
• You are result-oriented because while content isn’t just good because it’s pretty, it’s great because it produces results that data can show us.
• You take ownership of the quality of your work

Responsibilities

1. Engagement and Evangelism
   • You’ll be responsible for implementing tactics to expand our audience and drive thoughtful engagement across our platforms.
   • You’ll be working to create a positive and engaging experience across our social, professional, and review sites, like the app stores.
   • Your key responsibilities will also include growing, monitoring, and incentivizing. communities across social networks and digital channels while building out membership groups.
   • Your work will be a combination of community engagement that drives brand awareness and customer acquisition. It’ll also be customer advocacy that drives retention.
   • You’ll take the lead on defining what our community is, and segment them in a system that helps us give and extract value effectively.
   • You’ll take the lead in engaging with external media and individuals in ways that propagate the Eden brand.
   • You’ll take the lead on all community-led offline efforts.
   • You’ll work closely with the rest of the growth team to leverage content and other assets to engage and inspire our community.
2. Communications

• Because you’ll be spending a lot of time engaging with people, you’ll be playing a key role in shaping our voice.
• You’ll lead all the comms initiatives across all segments of our community

1. Research Reporting, and Intelligence

• You’ll relay valuable insights to relevant stakeholders across the business.
• You’ll be responsible for optimizing our performance across multiple channels, based on the insights you’ve garnered.
• You’ll monitor trends and use them to guide the growth team’s outbound efforts.
• You’ll write regular reports that will pack insightful punches and inform our future initiatives.

Perks

• Healthcare
• Pension
• Flexible access to salary earned
• Stock options
• Daily lunch
• 15% Eden Discount on all Eden subscriptions
• Great colleagues
• Oh, and a chance to 10x the quality of life of Africans!