About Us

Renmoney is a leading financial technology company that provides loans, savings, and investment solutions to individuals and small businesses in Nigeria. We are committed to providing excellent customer service and helping our customers achieve their financial goals. As a Contact Center Advisor, you will be the first point of contact for our customers and will play a crucial role in providing exceptional service and support.

About The Role

As a Contact Center Advisor, you will be responsible for:

• Handling inbound and outbound customer calls with professionalism, empathy, and efficiency
• Providing accurate information to customers about our products, services, and processes
• Assisting customers with inquiries, complaints, and requests, and resolving issues to ensure customer satisfaction
• Updating customer records and ensuring accuracy of information entered into the system
• Identifying opportunities to promote and cross-sell our products and services to customers

Requirements

• Minimum of a bachelor’s degree in any field
• Prior experience in a customer service or call center role is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Good knowledge of Microsoft Office Suite
• Flexible schedule and ability to work shifts, including evenings, weekends, and public holidays

Why Join Us?

At Renmoney, we value our employees and provide a supportive and inclusive work environment. As a Contact Center Advisor, you will have the opportunity to grow your skills, contribute to our success, and make a positive impact on the lives of our customers.

Requirements

• Bachelor’s degree in any field
• Prior customer service or call center experience (preferred)
• Excellent communication skills
• Problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Flexible schedule and availability to work shifts