Contact Center Associate

About the role

The Contact Center Associate will report to the Contact Center manager. This role is the direct contact between Turaco and its customers. The contact center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The contact center associate will also upsell and cross-sell other products that are useful to the customer.

Roles and responsibilities

Telesales

• Engage at least 100 customers daily on phone to upsell or cross-sell turaco products while offering excellent customer service.
• Follow up and close on initial sales contacts.
• Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
• Achieve agreed-upon sales targets within the stipulated schedule.

Contact Center

• Explain technical product features and answer potential and existing customer questions about Turaco products.
• Understand and strive to meet or exceed contact center targets while providing excellent consistent customer service.
• Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
• Register new customers into our database and other data entry requests as needed.
• Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

Qualifications, Skills, and Experience

• Live Turaco’s values – care and protect, do the right thing, Low ego and have fun!
• A College diploma or Bachelor’s Degree (or an equivalent post-secondary certification) from an accredited Institution.
• Previous telesales experience, in a contact center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
• Fluency in English is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
• Able to constantly operate a computer and record data with proficiency
• Exceptional customer service with exceptional verbal and written communication skills.

Application Instructions

Once you click the “Apply button” you will be required to;

• Share your details and upload your CV
• Answer a questionnaire with 4 areas. To answer make sure the device you are using is can support typing and has a microphone, and camera.
• This is an “Evergreen” position. We will continue recruiting for this role on a rolling basis, we do not have a closing date. Please apply whenever you see the role posted on our website.