SPS Commerce is hiring a Continuous Improvement Manager who will work to identify opportunities for improvement and drive execution of continuous improvement initiatives including service reliability, process efficiencies, organizational velocity, and cost effectiveness via our Operational Readiness program. The Continuous Improvement Manager will use a data driven approach to initiate and measure improvement efforts at SPS Commerce.

** Open to 100% Remote candidates in the Midwest **

Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Does this sound like you?

• You’re a natural leader with an ability to influence without direct authority.
• You can navigate organizational structure to achieve directional alignment.
• You possess strong cross-organizational communication skills.
• You’re comfortable working independently across all levels of leadership.

What is the day-to-day like?

• Measure, operate and ensure adherence to critical business processes such as Change Management, Incident Management and Operational Confidence
• Promote change to instill a continuous improvement culture throughout the organization.
• Operate, present, and manage follow-ups for the SPS Operational Readiness & Confidence Program
• Develop and deliver highly effective data analysis and reporting for recurring and ad hoc needs.
• Coordinate and operate solutions to collect and report on business-critical data.
• Demonstrate ability for analyzing and displaying quantitative data for valuable insights.
• Interact with multiple layers of the organization successfully initiating change and demonstrate an ability to influence across delivery teams.
• Demonstrate problem solving and collaboration skills.
• Using available data, propose process improvement initiatives to the delivery of key results in areas such as cost-effectiveness, team performance & velocity, service reliability, security of services, etc.

What experience and skills do you need?

• Bachelor’s degree and a minimum of 2 years of related experience or 5 years of experience without a degree.
• Experience driving high impact initiatives across cross multiple teams.
• Ability to understand complex organization processes, take the data and results, and drive towards sights and solutions.
• Willingness to take risks, challenge status quo and work under ambiguous circumstances.
• Ability to influence others, manage difficult situations, and overcome challenges within a service delivery team.
• Strong written and verbal communication skills as well as presentation skills
• Ability to comprehend and work with basic Python programming concepts.
• Experience and understanding in industry best practices for processes and cultures such as:
  • Agile and/or Lean
  • Change Management
  • Incident Management
  • DevOps

What experience is preferred?

• 1+ years Project Management.
• 1+ years Data Analysis and Reporting.
• 1+ years working across all levels of leadership within an organization.
• Experience writing scripts and functions in Python.

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.