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Coordinator – Availability and Capacity Management at MTN Group Limited, Lagos.

  • Full Time
  • Mid-level
  • Onsite
  • Lagos

MTN Group Limited


Title: Coordinator – Availability and Capacity Management

Reports To: Manager Service Performance
Division: Information Technology
  • Produce Enterprise Capacity Plan for the Information Technology (IT) division
  • Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
  • Monitor, trend, analyze and recommend necessary requirement to optimize systems performance
  • Store capacity management data and ensure optimization of system resources
  • Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
  • Cataloging capacity requirements for various business services
  • Ensure high availability and effective redundancy to support core and mission critical application and service
  • Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
  • Produce annual availability plan for the information systems division with quarterly reviews
  • Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
  • Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
  • Trend and report system event and escalate exceptions
  • Define the monitoring baselines for all monitored system requirements
  • Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
  • Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
  • Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
  • Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
  • Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
  • Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded
  • Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
  • Review business requirements and ensure that system supporting the business services performs optimally
  • Build the annual infrastructure growth plan in line with business projections
  • First degree in any related discipline
  • ITIL Foundation certificate at the minimum
  • Operating System Certification preferably Oracle or Windows
  • Fluent in English
3 – 7 years’ experience which includes:
  • Experience working in a medium-sized organization
  • Knowledge of BMC ESM tools
  • Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
  • IT availability management
  • Performance testing and capacity planning work experience in a technical discipline
  • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
  • Broad understanding of platforms (ESM), associated products and common IT management process


MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello family where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.
Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.
We are a proudly Platinum IiP certified company dedicated to choosing the very best candidates and working to develop your skill and talent to make sure we boost a workforce second to none.
It’s a great place to work!
Take that bold step and apply today!

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Coordinator – Availability and Capacity Management at MTN Group Limited, Lagos.
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