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Coordinator – Availability and Capacity Management at MTN Group Limited

  • Full Time
  • Onsite
  • Permanent
  • Nigeria

Website MTN Group Limited

Coordinator – Availability and Capacity Management


  • Produce Enterprise Capacity Plan for the Information Technology (IT) division
  • Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
  • Monitor, trend, analyze and recommend necessary requirement to optimize systems performance
  • Store capacity management data and ensure optimization of system resources
  • Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
  • Cataloging capacity requirements for various business services
  • Ensure high availability and effective redundancy to support core and mission critical application and service
  • Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
  • Produce annual availability plan for the information systems division with quarterly reviews
  • Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
  • Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
  • Trend and report system event and escalate exceptions
  • Define the monitoring baselines for all monitored system requirements
  • Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
  • Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
  • Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
  • Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
  • Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
  • Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded
  • Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
  • Review business requirements and ensure that system supporting the business services performs optimally
  • Build the annual infrastructure growth plan in line with business projections


  • First degree in any related discipline
  • ITIL Foundation certificate at the minimum
  • Operating System Certification preferably Oracle or Windows
  • Fluent in English


3 – 7 years’ experience which includes:
  • Experience working in a medium-sized organization
  • Knowledge of BMC ESM tools
  • Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
  • IT availability management
  • Performance testing and capacity planning work experience in a technical discipline
  • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
  • Broad understanding of platforms (ESM), associated products and common IT management process

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Coordinator – Availability and Capacity Management at MTN Group Limited
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