What you’ll be doing:

• Investigate computer records (Academy One Revenues and Benefits) and interrogate customer’s accounts to maximise collection of Council Tax for Lambeth Council.
• Be responsible for dealing with, and responding to, written and verbal enquiries from members of the public, using a document imaging system (Anite), EGWM and working to procedures and guidelines
• Deal with and respond to customers over the telephone and face to face through attendance at Court when required.
• Issue recovery and enforcement documents in accordance with office and legislative procedures
• Negotiate arrangements in writing, on the phone and in person, for payment of debts
• Ensure accounts are progressed through the recovery cycle from reviewing housekeeping lists
• Promoting direct debit, e-billing and self service to the customer
• Investigate records and liaise with outside agencies to locate debtors who have moved
• Prepare cases for write off
• Work as part of a team, sharing knowledge, solutions and experience to achieve targets
• Work in a pressured environment to achieve set targets and deadlines for all duties.
• Be PC literate and be able to use Word & Excel
• Utilising problem solving skills to resolve account issues
• To raise any issues with the Council Tax Team Leader in good time.
• Understand and promote the company’s Equal Opportunities policy
• To be aware of health and safety issues and to raise any issues with the Management team immediately

What we’re looking for:

• Minimum 5 GCSE’s or equivalent including Math and English
• Computer literate
• Good written and verbal communication skills.
• Good interpersonal skills with the ability to work effectively and tactfully with all levels
• Professional approach.
• Ability to work under pressure and to tight deadlines.
• Good organisational skills.
• Ability to work on multiple tasks

About Capita Local Government Services

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to work from home

What we hope you’ll do next:

Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.