Customer Relationship Management Specialist

At TechWaveNG, we’re committed to empowering Nigerian businesses with cutting-edge digital solutions. As a CRM Specialist, you’ll have the opportunity to work with a diverse range of clients, providing strategic guidance and implementing CRM systems that will transform their business operations. You’ll be part of a forward-thinking team that values innovation, collaboration, and excellence.

🚀 Key Responsibilities:

✅ Develop and implement CRM strategies tailored to client’s specific needs

✅ Optimize customer data management processes and ensure data accuracy

✅ Identify and analyze customer insights to drive effective marketing campaigns

✅ Collaborate with cross-functional teams to integrate CRM systems with other business processes

✅ Provide training and support to clients in CRM system usage and best practices

✅ Stay updated with industry trends and emerging technologies in CRM

💼 Qualifications:

✔️ Proven experience as a CRM Specialist or in a similar role

✔️ Strong knowledge of CRM systems and best practices

✔️ Analytical mindset with excellent problem-solving skills

✔️ Effective communication and interpersonal skills

✔️ Ability to work independently and as part of a team

✔️ Passion for driving customer-centric strategies and delivering results