Customer Representative / Admin Officer

Job Description

• Perform all administrative functions and manages the day-to-day activities of the company, ensuring all administrative operations are carried out appropriately.
• Manage all correspondences, attend to mail inquiries by clients
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Respond promptly to customer inquiries (online and offline)
• Communicate with customers through various online channels- Instagram, Email, etc.
• Acknowledge and resolve customer complaints.
• Process orders, forms, applications, and requests and follow up on orders till delivery
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer

Job Requirements & Qualifications

• Minimum qualification – Diploma, Ordinary National Diploma in any course.
• Minimum of 1-year experience in a similar position.
• Strong organizational and administrative skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Word and Excel).
• Detail-oriented with problem-solving skills and customer service skills