Customer Service Advisor

Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions by raising vital funds for people living with cancer?  Could your warm and compassionate telephone manner come in to its own while building rapport and helping our supporters with all their enquiries? If so, this could be the role for you.

About the role

We are looking to for people who have effective communication skills, excellent customer service and a natural telephone manner which demonstrates empathy, compassion and warmth.  You will place the supporter at the heart of everything you do while having previous experience of working within an agile environment, achieve KPI targets and adapt to changes quickly and effectively to deliver a first class experience.

Previous helpline or Customer care experience in a contact centre environment is essential and experience of communicating with customers through telephone, e-mail, webchat and social media is preferred.

About you

We are looking to recruit advisors to provide support to our fundraisers and volunteers in achieving our fundraising goals whilst helping us meet our ambition of reaching and improving the lives of everyone affected by cancer.

Our Supporter Care team offers advice, information and inspiration to our supporters on all aspects of fundraising and making donations to taking part in an event and volunteer roles such as cheering on our marathon runners or supporting a campaign.

As part of the inbound team, you will be the first point of contact for our supporters, across different communication channels, including phone, web-chat, email and social media and will be supporting them every step of the way on their fundraising journey.

With 98% of our income coming from voluntary sources, you will identify the needs of our amazing fundraisers to help them achieve their fundraising goals whilst recognising when they need support from the Macmillan Support Line.