Job Description 

Job Title: Customer Service Agent

About the Role

Exciting opportunity for an experienced Customer Service Agent to join our Care Team in the United States. Take a key role in driving success providing exceptional customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.

About You

• You are a highly enthusiastic individual with proven experience as a customer service agent working in a call center environment
• You have a proactive and, self-starter attitude, and are a fast learner, capable of operation with minimal day-to-day direction
• You are an inquisitive individual who thrives in a fast-paced environment, constantly seeking new challenges and opportunities for innovation.
• You have a high school diploma, are proficient in Microsoft Office package, and general computer savvy, with 1- 3 years of customer service experience

Key Responsibilities

• Provide timely and accurate information to incoming customer inquiries and product knowledge requests.
• Process customer orders/changes/billing concerns according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Back-office work
• Work hours are Monday-Friday 10 am – 7 pm (EST)

Benefits And Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefits package during the selection process.Company OverviewHansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.