
FLOUR MILLS OF NIGERIA PLC
Description:
Job Title: CUSTOMER SERVICE MANAGER
PURPOSE
Responsible for analyzing historical customer service data for trends and providing insight for business decision-making. Will actively participate in various expansion projects for FMN RDC depot operation, aimed at market penetration and superior customer services to FMN dealers.
THE JOB
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues to prepare appropriate development solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Maintain history records and related problem documentation for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training for customers and internal staff on company products and services.
- Identify training needs and develop training programs for customer service staff
THE PERSON MUSTÂ Â
- Have strong communication and interpersonal skills.
- Possess a strong capacity to handle stress problem problem-solving abilities and decision-making prowess.
- Have the ability to analyze huge volumes of data.
- Ability to multitask, prioritize, and manage time effectively.
- Be familiar with CRM systems and packages.
QUALIFICATION
- BSc/HND in Operations research, Organizational behavior, Mathematics or accounting,
- Masters in any field above will be an added advantage.
EXPERIENCE
- 5 years of experience in a similar role in FMCG or Te
To apply for this job please visit fmnplc.e-recruiter.ng.
CUSTOMER SERVICE MANAGER at FLOUR MILLS OF NIGERIA PLC, Lagos
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