West Africa Vocational Education
Job Description
West African Vocational Education (WAVE) is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.
We Are Recruiting To Fill The Position Below
Job Title: Customer Service Officer / Team Lead
Location: Lagos
Job Type: Full Time
Responsibilities
- Responsible for enhancing the cinema experience of all guests by contributing to the smooth running of the cinemas in a friendly and efficient manner Selling box office tickets, responding to queries reservations and sales.
- Monitoring and maintaining cash flow, ensuring that there are no shortages.
- Ensuring that guests are well guided to entrance and exit into the cinema.
- Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.
- Participating in briefings and other meetings as requested by the Cinema Manager.
- Attend and participate in training sessions as required by Managers and HR.
- Contribute to increasing concession revenues.
- Responsible in the arrangement and cleaning of designated areas.
Qualification And Experience
- Minimum of OND from a recognized institution. ∙
Core Competencies
- Customer Relation Skills – a polite, friendly, helpful and approachable manner; ability to deal patiently with guests
- Communication Skills – good communication skills.
- Professionalism – the ability to keep calm in an emergency and handle guest concerns and queries with calm.
- Integrity – honest and transparent in dealing with guests and colleagues.
- Numerical – maths skills, with the ability to handle money and work out change within a short time.
- Analytical skills – demonstrates the ability solve multiple problems within a short period of time.
- Health and safety – Ability to adhere to health and safety standards; demonstrate consistent health and safety practices; maintain a clean environment.
- Time management – Strong ability to prioritize task and work schedule to achieve service deadlines Excellent customer skill.
- Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.
Interested and qualified candidates should send their CV to:
recruitments@waveacademies.org
To apply for this job please visit waveacademies.org.
Customer Service Officer / Team Lead at West Africa Vocational Education (WAVE), Lagos.
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