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Customer Service Officer / Team Lead at West Africa Vocational Education (WAVE), Lagos.

  • Entry Level
  • Full Time
  • Onsite
  • Lagos

West Africa Vocational Education

Job Description

West African Vocational Education (WAVE) is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We Are Recruiting To Fill The Position Below

Job Title: Customer Service Officer / Team Lead

Location: Lagos

Job Type: Full Time


  • Responsible for enhancing the cinema experience of all guests by contributing to the smooth running of the cinemas in a friendly and efficient manner Selling box office tickets, responding to queries reservations and sales.
  • Monitoring and maintaining cash flow, ensuring that there are no shortages.
  • Ensuring that guests are well guided to entrance and exit into the cinema.
  • Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.
  • Participating in briefings and other meetings as requested by the Cinema Manager.
  • Attend and participate in training sessions as required by Managers and HR.
  • Contribute to increasing concession revenues.
  • Responsible in the arrangement and cleaning of designated areas.

Qualification And Experience

  • Minimum of OND from a recognized institution. ∙

Core Competencies

  • Customer Relation Skills – a polite, friendly, helpful and approachable manner; ability to deal patiently with guests
  • Communication Skills – good communication skills.
  • Professionalism – the ability to keep calm in an emergency and handle guest concerns and queries with calm.
  • Integrity – honest and transparent in dealing with guests and colleagues.
  • Numerical – maths skills, with the ability to handle money and work out change within a short time.
  • Analytical skills – demonstrates the ability solve multiple problems within a short period of time.
  • Health and safety – Ability to adhere to health and safety standards; demonstrate consistent health and safety practices; maintain a clean environment.
  • Time management – Strong ability to prioritize task and work schedule to achieve service deadlines Excellent customer skill.
  • Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.


Interested and qualified candidates should send their CV to:

To apply for this job please visit

Customer Service Officer / Team Lead at West Africa Vocational Education (WAVE), Lagos.
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