Customer Service Representative at Capital Luxury

Website Capital Luxury

Customer Service Representative

We are hiring a Customer Service Representative.

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Identify prospective customers, lead generation and conversion
  • Contact new and existing customers to discuss needs
  • Maintain contact lists and follow up with customers to continue relationships

Requirements

  • HND / Bachelor’s Degree in Marketing, Communications or a related field.
  • 3 – 4 years of work experience.
  • Proven work experience in sales and marketing.
  • Excellent interpersonal skills
  • Thorough knowledge of social media and web analytics.
  • Competency in the English Language
  • Fast learner and quick thinker
  • Knowledge of Microsoft office
  • Self-motivated, sound marketing and prospecting skills in breaking new business grounds.
  • Passionate about meeting and surpassing sales targets.
  • Good reporting and follow-up skills
  • Sound negotiation and convincing skills.
  • Excellent in mapping out sales strategies.

Method of Application

Interested and qualified candidates should send their CV to careers@capitalluxury.com using the Job Title as the subject of the email.

To apply for this job email your details to careers@capitalluxury.com

Customer Service Representative at Capital Luxury
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