Customer Service Representative at Capital Luxury

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Identify prospective customers, lead generation and conversion
• Contact new and existing customers to discuss needs
• Maintain contact lists and follow up with customers to continue relationships

Requirements

• HND / Bachelor’s Degree in Marketing, Communications or a related field.
• 3 – 4 years of work experience.
• Proven work experience in sales and marketing.
• Excellent interpersonal skills
• Thorough knowledge of social media and web analytics.
• Competency in the English Language
• Fast learner and quick thinker
• Knowledge of Microsoft office
• Self-motivated, sound marketing and prospecting skills in breaking new business grounds.
• Passionate about meeting and surpassing sales targets.
• Good reporting and follow-up skills
• Sound negotiation and convincing skills.
• Excellent in mapping out sales strategies.

Method of Application

Interested and qualified candidates should send their CV to careers@capitalluxury.com using the Job Title as the subject of the email.