Description:

Job Title: Customer Service Representative (Male)

Location: Yaba, Lagos

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

Requirements

• Male Applicant required ONLY at this time
• BSc, HND, OND, NCE and other qualifications with working experience, fast learning and proactive ready-to
• work attitude and ability.
• Ability to work as part of a team
• Self-motivated, delivers quality work and is proactive
• Result-driven as this is a high-performance, output environment
• Ability to self-manage and self-motivate must be a self-starter
• Knowledge and experience in Social Media/Digital Marketing is an added advantage
• Minimum Years of Experience: 1 5 years
• A dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Should be a resident of Lagos state, otherwise, it would be automatically be rejected
• Maximum Age limit of 30 years

Application Closing Date
21st September, 2024.

Method of Application
Interested and qualified candidates should apply with their detailed & recent CV using the job title as the subject of the mail.

Note: The application is open to Lagos-based candidates only.