Description:

Job Title: Customer Service & Sales Associate

JOB SUMMARY

The Customer Service & Sales Associate will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our retail or sales environment. This role requires a friendly demeanor, strong communication skills, and the ability to build and maintain customer relationships. As a Customer Service & Sales Associate, you will be a vital part of our sales team, contributing to our success by delivering exceptional service and helping customers find the products or services that meet their needs. If you are a motivated individual with a passion for sales and customer satisfaction, we invite you to apply and become a valued member of our team.

ABOUT US

Herbal Goodness is a premium manufacturer of unique superfoods and herbal formulations. We are dedicated to impacting lives by supporting natural health and holistic well-being through the power of Herbs and Superfoods while empowering women! Our core values of Quality, Sustainability, and Impact are the backbone of our business. We believe in business for social good, and we donate 10% of our profits to promote the education of the girl child through our partnership with WAAW Foundation.

We pride ourselves on providing the highest quality products, made in the USA, with no artificial ingredients. We are a 100% Women and Minority-owned company since 2013, and our values are centered around quality, sustainability, and social impact. Our botanical and natural supplement product lines include teas, capsules, liquids, essential oils, smoothies, juices, etc.

OBJECTIVES

• Customer Service: Greet and assist customers in a friendly and approachable manner. Listen to customers’ needs and provide product information, recommendations, and assistance. Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
• Sales and Revenue Generation: Actively engage with customers to promote products or services and drive sales. Meet or exceed sales targets and quotas. Upsell and cross-sell additional products or services as appropriate.
• Product Knowledge: Develop a deep understanding of the products or services offered and stay updated on new arrivals or features. Educate customers about product benefits and features.
• Inventory Management: Monitor and maintain product displays and store appearance to ensure an attractive shopping environment. Assist with inventory management, restocking, and merchandising.
• Customer Relationship Building: Build and maintain strong customer relationships to encourage repeat business and customer loyalty. Follow up with customers to ensure their satisfaction and address any concerns.
• Team Collaboration: Collaborate with team members to achieve common goals and share best practices. Assist in training new sales associates as needed.
• Sales Reporting: Maintain accurate records of sales and customer interactions. Provide regular sales reports and updates to management.
• Order fulfilment Management: Overseeing and executing the various tasks involved in fulfilling customer orders efficiently and effectively.
• Business Development: Reaching out to new businesses, maintaining those relationships, creating and maintaining sales documents/creatives

CULTURAL & FUNCTIONAL COMPETENCIES

• Highly proficient in HubSpot CRM development and management.
• Experience building sales funnels and pipelines.
• Experience developing and meeting sales KPI’s.
• Experience hiring and developing sales teams with commission structures.
• Excellent teamwork and communication skills
• Experience giving and receiving feedback
• Experience with critical thinking & Ownership
• Time management
• Creating value (impact)
• Critical Thinking & Ownership
• Willingness to learn / Continuous learning
• Resilience & Reliability
• Action orientation
• Problem analysis & problem solving
• Self-management
• Employer branding
• Learning and development
• Change management

EXPERIENCE & EDUCATION

• Bachelor’s degree.
• 2-3 years of proven experience in a customer-facing role, preferably in retail or sales.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and a passion for helping others.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills for processing transactions and accessing product information.
• Sales-driven mindset with a track record of meeting or exceeding sales targets.
• Team player with a positive attitude and strong work ethic.
• Knowledge of the products or services being sold (training provided).
• Knowledge of industry-specific sales techniques and trends (training provided).
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Outgoing personality with strong interpersonal and networking skills, professional mannerisms, and social presence
• Familiarity with the Google Office Suite; adept at using technology.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• Must have excellent Internet connection, working laptop and ability to adjust work hours to Central Standard Time (Between 9 am – 5 pm Central Standard Time).

Compensation- N165,000 gross per month

BENEFITS

• Health Insurance
• Paid Time off
• Sign-on bonus
• Annual Salary review
• Data Allowance
• Performance Bonuses
• Professional Development opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Herbal Goodness recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, or gender, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners

JOIN OUR TEAM

If you are passionate about holistic health, love connecting with people, and are driven to succeed in a dynamic and rewarding role, we would love to hear from you. Become a key player at Herbal Goodness and help us spread the word about the benefits of superfoods & super herbs for holistic health and well-being in the McKinney Texas community and beyond.