Website Yellowcard
Customer Service Trainer (Fintech/Cryptocurrency)
Are you an experienced Customer Service Trainer?
Our client, an American-based company is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. The mission is to make bitcoin/blockchain and other FinTech services more accessible, and affordable, than ever before. This dynamic company is looking to hire a people-orientated Customer Service Trainer to join their team.
Our client’s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all. Whilst driving business through technology
Requirements:
- Bachelor’s degree in human resources or a business-related field
- +3 years of experience as a Customer Trainer
- Experience in a formal teaching, mentoring and coaching
- Experience creating formal multimedia presentations
- Familiarity with Learning Management Software (LMS)
- Additional certification in training is a plus
- Excellent presentation and public speaking skills
Responsibilities:
- Train new CS agents and well train current agents on product updates and new features
- Build training programs for agents, providing feedback performance reviews
- Devise and schedule customer service curriculum for all representatives
- Modify lessons for new campaigns or events
- Teach employees how to resolve conflicts amicably
- Write training documents to enforce policies
- Augment presentations with appropriate videos, slides, and graphics
- Conduct role-playing scenarios for real-world experiences
- Identify and address problematic customer service trends
- Maintain updated records for all formal customer service documentation
- Research new developments in customer service
If this sounds like the perfect job opportunity, then apply today!
To apply for this job please click on -> yellowcard.bamboohr.com.
