Customer Service Trainer (Fintech/Cryptocurrency) at Yellowcard (remote)

  • Full Time
  • Remote
  • remote

Website Yellowcard

Customer Service Trainer (Fintech/Cryptocurrency)

Are you an experienced Customer Service Trainer?

Our client, an American-based company is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. The mission is to make bitcoin/blockchain and other FinTech services more accessible, and affordable, than ever before. This dynamic company is looking to hire a people-orientated Customer Service Trainer to join their team.

Our client’s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all. Whilst driving business through technology


  • Bachelor’s degree in human resources or a business-related field
  • +3 years of experience as a Customer Trainer
  • Experience in a formal teaching, mentoring and coaching
  • Experience creating formal multimedia presentations
  • Familiarity with Learning Management Software (LMS)
  • Additional certification in training is a plus
  • Excellent presentation and public speaking skills


  • Train new CS agents and well train current agents on product updates and new features
  • Build training programs for agents, providing feedback performance reviews
  • Devise and schedule customer service curriculum for all representatives
  • Modify lessons for new campaigns or events
  • Teach employees how to resolve conflicts amicably
  • Write training documents to enforce policies
  • Augment presentations with appropriate videos, slides, and graphics
  • Conduct role-playing scenarios for real-world experiences
  • Identify and address problematic customer service trends
  • Maintain updated records for all formal customer service documentation
  • Research new developments in customer service

If this sounds like the perfect job opportunity, then apply today!

To apply for this job please click on ->

Customer Service Trainer (Fintech/Cryptocurrency) at Yellowcard (remote)


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