Customer Success Associate at Grey

  • Full Time
  • Remote
  • remote

Grey

Customer Success Associate

Grey is making it easy for African’s to own foreign accounts. We help individuals & businesses create USD, EUR, & GBP accounts to enable them receive, save and spend foreign currency easily. We’re growing very fast and currently live in Nigeria. We are backed by popular investors like Ingressive capital, and others.

We are looking to hire a customer success associate to join our customer success team. The ideal candidate should be articulate, emphatic, customer-focused, engaging to the core, dedicated, be able to work independently, and also as a team player. Customer success is a very crucial role and would help in providing the best experience for our users as we scale. Grey is a fully remote company – currently with staff in Nigeria, Germany & Canada.

Qualities you should have:

  • 1-3 years experience in client relationship management role in a fast paced customer centric environment.
  • Previous proven experience with a financial service institution is an added advantage.
  • Ability to stay calm when customers are stressed or upset.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent verbal, written communication, fluent writing skills in English.
  • Problem solver, a fast learner and ability to work in a remote environment with minimal supervision.
  • Team player with the ability to communicate and coordinate with multiple parties.
  • Excellent in the use of computer softwares, experience in using CRM and support tools(e.g. Freshdesk, Zendesk, Intercom, e.t.c)and other third party collaborative work tools .
  • Excellent Customer relationship management skills.
  • Comfortable working in a fast-paced startup environment

Responsibilities:

  • You are required to always put customers first, be passionate about helping others, empathetic, genuine, and thoughtful.
  • Answering questions about product details, the company and issues with account for customers.
  • Assist our customers with technical problems when using our products and services, follow up on all raised issues with the right team and escalate complaints across a number of communication channels
  • Handling live chats and emails using support tools, providing accurate, valid and complete information to customers.
  • Documenting processes, feedbacks either complaints or compliments and collaborate with other teams within the company to improve user experience.
  • Know how to handle complicated CS cases.
  • Be responsible, reliable, polite, articulate, concise, humane and patient.
  • Maintain updated in-depth knowledge of the company’s products, services, customer service policies and give quality assistance where needed.
  • Respond to customer queries accurately and within the stipulated response time.
  • Establish loyalty and good relationship with customers.
  • Assist in onboarding new customers, educate customers on new features, create help documents and how to guides.

Perks:

  • Competitive salary
  • Work laptop
  • Stock options
  • Paid time off
  • Stipends for personal development

If this sounds like the perfect job opportunity then apply today! We are looking forward to hearing from you soon!

To apply for this job please click on -> grey.bamboohr.com.

Customer Success Associate at Grey

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