Customer Success Executive at Edves

  • Full Time
  • Onsite
  • Lagos

Website Edves

Customer Success Executive

We are currently looking for a vibrant, self-motivated and energetic Customer Success Executive. You will work closely with customers during their onboarding on Edves, understanding their expectations and business objectives as related to the deployment of the software. You will provide technical training to users in the simplest and most user-friendly way. You will coordinate with internal departments (Sales, Product, Marketing, Development e.t.c.) to ensure that we are providing an amazing service experience along with a great product for our customers. As a Customer Success Executive, you will report to the Customer Success Manager and will support the adoption, retention and growth of our customer base.

Responsibilities

• You will own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.

• Conduct webinars, onsite and online training/workshops for customers

• Keep a log of training attendance

• Manage training budgets

• Be the customer’s first point of contact. You are their advocate and champion and work directly with our account managers to ensure customer satisfaction.

• You will help customers maximize the value of Edves with absolute knowledge of the product

• High levels of quality customer engagement ensuring they reach success as soon as possible

• A continuous approach to actively growing the community of customers – Identify opportunities for growth by relaying information back to the sales team

• Respond to support queries, provide answers and be the go-to guide – Management of CRM and other platforms related to delivering customer success

• You will help monitor customers through available metrics and assessment and carry out follow-up actions as necessary

• Along with the customer service executives, you will help to identify and resolve challenges with product adoption encountered by our customers

Requirements

• Excellent presentation and communication skills, attention to detail and strong organizational skills.

• Problem-solving skills

• Strong organization skills

• Decision-making skills

• Customer-service oriented

• Public speaking skills

• Must be proficient with using technology tools (Email, Word, PowerPoint, Excel, Internet, Video conference)

• Passionate, driven, self-confident and focused

• Strong interest in education technology

• Ability to multitask efficiently and work independently

• Ability to think strategically and add value to existing processes

• Prior experience in the education sector is an advantage

To apply for this job please click on -> www.linkedin.com.

Customer Success Executive at Edves

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