Customer Success Manager (Email Automation for SaaS) at Userlist

  • Remote
  • remote

Website Userlist

Customer Success Manager

Userlist, an email automation tool for SaaS companies. We need help with customer success: someone who can work with customers and leads, and help them implement best email marketing practices.

This is a part-time contractor position (approximately 20 hours/week).

What you’ll be doing
  • Reactive support: managing the support inbox
  • Proactive support: reaching out to customers to help them improve their Userlist setup
  • Handling calls: demos, onboarding, strategy, etc.
  • Occasionally — recording video content like instructional videos (we’ll be delegating post-production and publishing to other team members)
This is a very top-level description, we can adjust the volume or the scope at any time.
Key skills
  • Solid understanding of the email marketing landscape
  • Solid understanding of the SaaS industry
  • Native-level fluency in English
  • Very comfortable on calls and video
Schedule
This is a part-time contractor position (approximately 20 hours/week), with the potential to go full-time.

The schedule is very flexible. We’d like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary. All of the team members respect the asynchronous style of communication.

You don’t have to open up your entire calendar for the calls, only a few convenient blocks 2-3 times per week.

Timezone
The team is 100% remote. Jane and Benedikt, who will be working with you most closely, are in the European timezone. Many of the customers are based in the US. So the ideal overlap is EU afternoon (US morning).

Perks
  • 100% remote work environment
  • Flexible hours
  • 4 weeks of paid vacation per year
  • Monthly virtual hangouts with the team
  • Team-first, sensible working environment

To apply for this job please click on -> forms.reform.app.

Customer Success Manager (Email Automation for SaaS) at Userlist

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