Planhat is looking for an experienced Customer Success Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase, with a platform that is loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.
As a CSM at Planhat you will be working with leading SaaS companies and be their trusted advisor in everything related to Customer Success. We’re looking for a passionate person who can make a direct connection between our customers’ strategic goals and how our platform is used. You will configure Planhat to drive key processes, build relationships, and drive business results for our customers.
You will be managing a portfolio of customers, drive the initial implementation and integration, educate customers about new functionalities, best practices, industry developments, and help increase the value Planhat delivers to their business.
- Drive our customers’ success
- Oversee the customer lifecycle including onboarding, adoption, success and renewal
- Drive usage by Planhat users, analyze customer behaviour, and drive outcomes
- Manage renewals, expansion and churn
- Work with our technology, marketing and sales team to meet our customers’ expectations
We will offer you an independent role in an agile team. Planhat is remote first, and for the right candidate, we are open to a remote role.
Most important is that you are driven and have true passion for technology. Planhat is growing and there are lots of opportunities for the right candidate.
About the company
Planhat helps companies deal with their most important topic – to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.
Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set – assembled to each person’s imagination and liking.
We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We’re also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.
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