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Customer Success Representative at Tonic Technologies Limited, Lagos

  • Full Time
  • Mid-level
  • Onsite
  • Lagos

Website Tonic Technologies Limited

Description

Job Title: Customer Success Representative

Are you the kind of person who loves helping others, thrives on solving problems, and knows how to turn a frown into a smile (even over chat)? Do you have the superpower of staying cool under pressure while juggling multiple conversations? If yes, you are in the right place.

Requirements

  • Qualification: Bachelor’s Degree / HND / Master’s Degree qualification.
  • Applicants MUST be resident within the Lekki/Ajah axis.
  • Must possess a good idea of customer service.
  • Excellent communication skills
  • Must be a good team player
  • Must be able to resolve basic mathematical calculations within minimum time.
  • Must be analytical in reasoning.
  • Must be able to take on an alternating day/night shift as the roster dictates.
  • Must be less than 30 years.

Responsibilities

  1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about products or services.

  2. Address customer complaints, and resolve them efficiently.

  3. Escalate complex technical problems to appropriate departments or supervisors when necessary.

  4. Follow up with customers to ensure their issues have been resolved and satisfaction maintained.

  5. Educate customers on product usage, troubleshooting, and company policies.

  6. Gather and provide feedback to management about common customer issues and suggestions for improvement.

  7. Handle difficult or irate customers professionally and calmly, adhering to company standards.

  8. Act as a liaison during emergencies to ensure customers are informed and assisted effectively.

  9. Collaborate with relevant departments to enhance service delivery and improve customer satisfaction ratings.

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To apply for this job please visit thetonictech.zohorecruit.com.

Customer Success Representative at Tonic Technologies Limited, Lagos
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