Customer Support Executive

As Customer Support Exec you will be:

• Responding to Customer enquiries over the phone, in web chat and email
• Delivering WOW to our customers with excellent customer service
• Interacting with current and potential customers
• Interacting with the Product team to continually improve the customer experience
• Look for ways to go ‘above and beyond’ to make customers happy

RequirementsYou’ll want to be our Customer Support Exec because:

• You love helping people
• You love to find solutions
• You are patient, honest and kind
• You’re very smart, and love the StartUp environment
• You’re a driven, ambitious individual who’s looking to build their career at an exciting very fast growing company
• You are a naturally personable, great communicator who has a passion for their work and the people they work with
• Carmoola is committed to being a diverse and inclusive employer, we welcome others who share in that value with us

Our ideal Customer Support Exec will have:

• The very best written and verbal communication skills, you love to engage and people find you to be warm and friendly
• Experience in a consumer friendly environment, in customer service or similar
• Fantastic interpersonal skills, very good empathy and high EQ
• Worked in a mobile app environment (with Zendesk experience as a bonus)
• Experience within a startup environment
• A growth mindset and positive attitude