Mich Consulting and Career Services
About the job
Job Title: Customer Support Representative
Location: Ikoyi, Lagos state.
Salary: 70,000 naira
Job Type: Hybrid.
Responsibilities of a Customer Support Representative
· Manage incoming phone calls.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Provide accurate, valid and complete information by using the right methods/tools.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
· Keep records of customer interactions, process customer accounts and file documents.
Qualifications and requirements for the Customer Support Representative role
· B.Sc/ HND
· Proven experience in social media and community management.
· Should know how to resolve customer complaints and maintain customer satisfaction.
- · Ability to work in a fast-paced environment.
To apply for this job please visit www.linkedin.com.