About the job

Job Title: Customer Support Representative

Location: Ikoyi, Lagos state.

Salary: 70,000 naira

Job Type: Hybrid.

Responsibilities of a Customer Support Representative

·    Manage incoming phone calls.

·    Identify and assess customers’ needs to achieve satisfaction.

·    Build sustainable relationships and trust with customer accounts through open and interactive communication.

·    Provide accurate, valid and complete information by using the right methods/tools.

·    Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

·    Keep records of customer interactions, process customer accounts and file documents.

Qualifications and requirements for the Customer Support Representative role

·    B.Sc/ HND

·    Proven experience in social media and community management.

·    Should know how to resolve customer complaints and maintain customer satisfaction.

• ·    Ability to work in a fast-paced environment.