About the job

Location: Austin, TX—Possibility to work from home mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team at Periscope .What will your main responsibilities look like?In This Role, You Will Be Led To

• Analyze and resolve tickets based on the service level and escalate issues when required;
• Monitor and manage the Client Service queue and program-specific inboxes;
• Create and update customers and organizational management reports;
• Identify possible improvements to processes and applications to team members;
• Document and update processes, procedures, and training materials for continual service improvements to ensure customer satisfaction;
• Responsible for delivering results in a timely manner;
• Maintain client information in the CRM;
• Performs other duties as assigned.

What elements of your professional background will be necessary and useful in this role?You Will Need To

• Have a strong analytical and problem-solving skills;
• Have a strong attention to detail;
• Be able to multi-task and work under pressure in a dynamic and fast-paced environment;
• Focus on customer satisfaction while, keeping business context in perspective;
• Be dynamic and proactive/demonstrate initiative;
• Have excellent organizational skills including a good sense of priority management and be able to easily adapt to change;
• Possess a high level of interpersonal and communication skills, internally and with clients;
• Have a professional education diploma in IT support or any other equivalent high school degree or college degree;
• Possess 12 to 18 months of experience in a call center and/or application support level 1;
• All equivalent education and experience combination will be considered.

Our Offer

• A flexible work schedule (40 hours/week);
• Work from home, no minimum number of days in the office are imposed;
• Work equipment provided while working from home;
• Competitive benefits, 401K, and compensation programs;
• Minimum 3-week vacation;
• Closed office during the holidays – Paid vacations between Christmas and New Year’s Day;
• One week of sick days;
• Two personal floating days.

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted.mdf commerce subscribes to a program of equity and equality in employment.