Delivery Experience Analyst at NIIT Limited

Website NIIT Limited

Delivery Experience Analyst

About the job

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

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Imagine yourself as part of a team that is transforming the learning culture. We are an organization that learns and keeps evolving the learning culture. You can play a key role in ensuring our learners have an exceptional learning experience.

This role affords you with a unique opportunity to be part of a team that introduces some of the most highly visible initiatives inside one of the world’s most valuable brands. The opportunity will allow you to be creative, work independently, take ownership and make an impact.

ABOUT YOU: Mindset and Attitude:

You enjoy working with people and ensuring they have great learning experiences
You are service-oriented, and keep the learner experience front-and-center in everything you do
You challenge the status quo and make changes to day-to-day operations without being prompted – you seek out continuous improvement opportunities
You have an eye for detail, not just numbers, perfecting the little things that matter to create exceptional student experiences
You love hosting, managing small and large scale virtual and in-person events including highly visible ones
You treat our learning spaces as “your own home” and care for it as if it were your own house
You have a consultative mindset: you ask questions that get to the core of your client’s needs – you surprise and delight with solutions they might never have considered
You have exceptional organizational and time management skills
You are a team player: skilled at developing relationships across levels and geographies, enthusiastically roll up your sleeves, and willing to pitch in where necessary
You communicate your message clearly and effectively every time whether you are in person, through your writing, or giving a presentation.


Reporting to regional Delivery Director Lead and support virtual internal and external (client) learning delivery in EU and CEMEA regions by providing moderation support to facilitators at all levels.
Supporting the internal calendar planning with Trainers and Delivery Director by scheduling, tracking and allocating moderators.
Collaborate with Colleges/ program owners on planning and execution of virtual moderation needs
Support Learning Management System (LMS) session creations, updates and closing as needed
Execute internal planning processes through the proper use of required tools and procedures, managing ad hoc projects as assigned
Manage the day-to-day operations of the trainings
Welcome all guests as they enter the training programs, and support all students and facilitators during their entire stay to ensure an exceptional learning experience (if recruited locally)
Engage students and guests during their learning experience:

Support formal in person and virtual learning experiences by ensuring student and facilitator materials are available for each class
Partner with facilities to set up the classrooms and promote and optimal learning experience
Design and support the execution of informal social, networking and learning events to promote interaction among all participants; additionally, create opportunities for students to design and implement additional informal collaboration opportunities with their fellow students
Partner with caterers to provide exceptional meal and break service; optimize food service procedures and processes
Leverage and maintain learning technology tools and ensure proper set up for class
Establish processes for development and deployment of digital/physical signage and screen content
Design and implement processes for functional leaders and students to record stories on video for use in class and/or promotional purposes
Coordinate logistics for the deployment of learning events across multiple markets.

Reporting on LMS and being the first point of contact for any reporting questions on LMS, liaising with LMS team when necessary.
Support the budgeting, partner and vendor payments when necessary
Support measurement and reporting on key metrics including enrollment, attendance, evaluation and campus utilization
Continually research, identify, and apply emergent approaches for implementation of exceptional learning experiences
Create a learning environment that boosts employee performance and happiness.


Your mindset and attitude is most important to us! However, if you also have the following skills and experiences, you would be a strong candidate for the role:

Ideally, we would like you to have a University degree – if you have found other ways to grow and learn, personally and professionally, then we are open to this too!
Experience with Learning Management Systems (LMS) and Webex Meeting/MSTeams platforms
Exceptional technical trouble-shooting skills
Experience with classroom technologies such as video conferencing (required), mobile devices in the classroom (preferred), and virtual reality equipment (preferred)
You understand what it takes to create a great learning experience in a corporate university and are able to think from the learners’ perspective
Demonstrate experience coordinating learning programs and events; ability to manage multiple learning events simultaneously
Ability to creatively arrange and regularly enhance the learning environment
Ability to integrate and analyze employee and learning-related data and make recommendations to improve efficiency and effectiveness
Project management skills and detail orientation
Poise at engaging and developing collaborative, productive relationships with students, business and key stakeholders alike
If you don’t have direct experience in Learning & Development, we would like you to have a background in other industries that strive for exceptional customer experience, such as hospitality and event management.

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Delivery Experience Analyst at NIIT Limited
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