Digital Solutions Engineer – Digital Infrastructure & Managed Services

JOB PURPOSEResponsible for the deployment of new/fixes for digital solutions onsite at the banks infrastructure for the mobile businessResponsibilities

• Testing – Uses product specifications to design test procedures and standards.
• Solutions Analysis – Analyzes specified problems and issues to find the best technical and/or professional solutions.
• Needs Assessment – Investigate questions relating to existing programs, processes and procedures.
• Client & Customer Management (External) – Help senior colleagues manage client and customer relationships by using relevant sales or client systems.

TECHNICAL COMPETENCIES

• Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
• Finastra Trade and Finance solution
• Java, Websphere, Weblogic, Tomcat, Oracle, Apache, JBoss

BEHAVIORAL COMPETENCIES

• Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements.
• Takes steps to ensure work is done properly, communicates status, and addresses any errors.
• Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues.
• Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality.
• Takes steps to make methods productive andefficient. Promptly and effectively addresses process breakdowns.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input.
• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service.
• Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

EDUCATION

• General Education – University (First Degree)

Experience

• Managerial Experience – Very Limited (Minimum Experience; 2-4Years)

TASKS

• Timely deployment of solutions according to Project plans
• Timely deployment of solutions according to SLA