About Eden

Founded in April of 2019 and based in Lagos, Nigeria, Eden is a trusted services platform for people to receive their domestic services. Whether it’s cooking, cleaning, laundry, or any combination of services, Eden allows people to receive their services on a recurring basis while we manage their schedule and the execution of the services. We promote a culture of trust, accountability, and excellence through our product, brand, and, most importantly, our people.

Job Description

As a Dispatch Assistant, you will serve as a link between the Cook unit, Order Fulfilment unit, and Dispatch unit. You will be responsible for tracking and communicating daily orders, logging orders on our internal system, and escalating issues around late deliveries.

Job Responsibilities

You will be required to perform most of these duties depending on your assignment for the week;

• Provide support to Order Fulfilment Associates and Dispatch Associates
• Serve as the link between the BoH (Cook) and FoH (OFA and Dispatch) to ensure smooth order fulfillment flow on the supply chain using a docket system
• Log order timelines and mark order events on CRM
• Confirm and communicate order from FoH to BoH
• Track the portion counter and across partner platforms and communicate to cook when we run out of stock to trigger another batch cook process.
• Print tags and pack customer orders
• Support dispatching of our food products – Corporate Lunch Club, Individual Lunch Club
• Proactively monitor and track daily orders till completion
• Communicate, escalate and resolve issues around late deliveries
• Create, manage, and publish the Logistics – Fulfilment Schedule, and On-demand schedule
• Update CRM with all delivery events

Job Requirements

• Skills
  • Can speak and write well in English language
  • Ability to plan and coordinate effectively
  • Time management
  • Attention to detail
  • Team collaboration
• Experience
  • Education: Minimum of SSCE
  • Computer Literacy skills
  • Exposure to Customer Service, Logistics or Supply-chain operations
• Personality
  • Always learning and helping others learn
  • Bias towards action
  • Obsessed with results

Benefits

• You will earn up to 40,000 naira monthly while working half-day shifts.
• Great colleagues & an amazing work culture
• Opportunities to learn & grow in your career
• Oh, and a chance to 10x the quality of life of Nigerians!

Note:

• You will work a minimum of 3 shifts per week and a maximum of 5
• You will only work 1 shift per day
• You will be paid monthly based on the number of shifts you complete
• You will be paid 2000 naira for each shift completed (Shift 1 👉 8 am to 2 pm, Shift 2 👉 2 pm – 8 pm)

Who can apply?

• SSCE Holders, Undergraduates, and Fresh Graduates who are willing and passionate about working in a fast-paced environment
• Candidates with relevant work experience
• Candidates living on Lagos Island (Lekki Environs) or Mainland are encouraged to apply