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EFT Support Engineer at Interswitch Group

  • Full Time
  • Onsite
  • Permanent
  • Lagos

Website Interswitch Group

EFT Support Engineer

JOB PURPOSEProviding second-level support to financial institutions who are using Interswitch solutions running from within their siteResponsibilities

  • DataCollection&Analysis: Worksindependentlytocollateandanalyzedatausingpre-determinedtools,methodsandformats.
  • DataManagement: Supportsandenablesotherstouseandbenefitfromexistingdatamanagementsystems.
  • NeedsAssessment: Exploresissuesand/orneedstoestablishpotentialcauses,relatedissuesandbarriers.
  • Recommendations: Providesadviceondesigningnewprocessesandsystemstoachieveprofessionalstandardsanddesiredoutcomes.
  • SolutionsAnalysis: Analyzesspecifiedproblemsandissuestofindthebesttechnicaland/orprofessionalsolutions.
  • Client&CustomerManagement(Internal): Helpsseniorcolleaguesmanageinternalclientandcustomerrelationshipsbyusingsales/clientsystemsandprotocols.
  • InsightsandReporting : Contributetothepreparationofvariousdataandanalyticsreports.

TECHNICAL COMPETENCIES

  • VerbalCommunication: Usesclearandeffectiveverbalcommunicationsskillswithoutsupervisionandprovidestechnicalguidancewhenrequiredonexpressingideas,requestingactionsandformulatingplansorpolicies.
  • Computerskills: Supportsbusinessprocesseswithoutsupervisionbyunderstandingandeffectivelyusingstandardofficeequipmentandstandardsoftwarepackages,whileprovidingtechnicalguidanceasneeded.
  • PlanningandOrganizing: Workswithguidance(butnotconstantsupervision)toplan,organize,prioritizeandoverseeactivitiestoefficientlymeetbusinessobjectives.
  • ActionPlanning: Workswithguidance(butnotconstantsupervision)todevelopappropriateplansorperformnecessaryactionsbasedonrecommendationsandrequirements.
  • Policyandprocedures: Workswithguidance(butnotconstantsupervision)todevelop,monitor,interpretandunderstandpoliciesandprocedures,whilemakingsuretheymatchorganizationalstrategiesandobjectives.
  • DataCollectionandanalysis: Workswithoutsupervisionandprovidestechnicalguidancewhenrequiredonanalyzingdatatrendsforuseinreportstohelpguidedecisionmaking.
  • Reporting: Workswithguidance(butnotconstantsupervision)tocreaterelevant,lucidandeffectivereports.
  • DataManagement: Worksunderguidance(butnotconstantsupervision)toacquire,organize,protectandprocessdatatofulfillbusinessobjectives.
  • InterswitchSolutions: CustomerSupportPortal;KimonoTMS
  • EFTSoftware: Postilionsuite;Thalessolutions

BEHAVIORAL COMPETENCIES

  • Optimizesworkprocesses: Knowsthemosteffectiveandefficientprocessestogetthingsdone,withafocusoncontinuousimprovement.Forexample,usesmetricsandbenchmarkstomonitoraccuracyandquality.Takesstepstomakemethodsproductiveandefficient.Promptlyandeffectivelyaddressesprocessbreakdowns.
  • Managescomplexity : Makessenseofcomplex,highquantity,andsometimescontradictoryinformationtoeffectivelysolveproblems.Forexample,looksatcomplexissuesfrommultipleangles;exploresissuestouncoverunderlyingissuesandrootcauses;seesthemainconsequencesandimplicationsofdifferentoptions.
  • Collaborates: Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives.Forexample,findsmanywaystoaddvaluetotheteam;probestodrawoutricherinputfromothers;isavaluedresourcewhogoesoutofthewaytohelpothers.

EDUCATION

  • GeneralEducation – University(Firstdegree)

Experience

  • GeneralExperience – Experiencedpractitionerabletoworkunsupervised(12monthsto3years)
  • ManagerialExperience – Basicexperienceofcoordinatingtheworkofothers(4to6months)

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To apply for this job please visit www.linkedin.com.

EFT Support Engineer at Interswitch Group
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