Engagement Manager at MEGA

Website MEGA

Engagement Manager

About your job

As an Engagement Managers you work as an integral part of the larger services team.

You will be responsible for leading services engagements with our customers.

This includes defining and managing project scope, deliverables, and budget ensuring successful achievement of the required business outcomes.

Customer satisfaction is a top priority for MEGA and your role is instrumental in facilitating project success.

As part of the Professional Services Team, you will:

  • Lead the delivery team for the duration of a services engagement
  • Foster positive relationships with our customers as their primary point of contact for services
  • Create and execute effective service delivery plans
  • Ensure contract terms and conditions are met
  • Address customer issues with speed and efficiency
  • Prepare weekly project performance and status reports
  • Anticipate and minimize financial, technical, and contractual risks
  • Identify opportunities to provide additional value to our customers
  • Contribute to continuous methodological improvements for service delivery

Your qualifications

To be successful in this role, you need to demonstrate:

  • Strong leadership and interpersonal skills necessary to motivate and guide both team members and customers
  • Strong project management and organizational skills necessary to manage multiple projects and deliverables
  • Exceptional skills presenting complex and technical information to IT professionals and business leaders
  • An entrepreneurial mindset and self-motivation to embrace continuous learning as a core requirement for career success
  • Familiarity and interest in enterprise architecture, IT portfolio management, or business process analysis
  • Desire and willingness to travel and spend multiple days working at customer sites.
  • Minimum of bachelor’s degree

To apply for this job please visit www.mega.com.

Engagement Manager at MEGA
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