Front of House Specialist

Sisu Clinic is a purpose-driven organization that embraces the value of each one of its team members. The well-being of our team, our community and the environment remain central to our culture. We offer a culture of caring, and a robust benefits package.

This position requires someone who is available to work on a part-time basis between our Hampstead Clinic and our Mayfair Clinic (20-30 hours). The ideal candidate will have exceptional organisational skills and a passion to deliver outstanding client service and perform the following duties:

• Day-to-day operations of the clinic:
• You will be expected to complete duties to ensure the smooth running of the overall day-to-day operations of the clinic.
• You will be responsible for operating the Point-Of-Sale and booking system including end-of-day reconciliation.
• You will be expected to open and close the Clinic.
• Complete all administrative duties accurately and in a timely manner.
• Exceptional patient-centric service
• Ensure patients feel welcomed by providing an informative and engaging experience during every visit.
• You are responsible for the management of the appointment book and keep patients informed of any changes in a timely manner.
• You will be expected to call patients for follow-up appointments and converse with them in a confident and friendly manner.
• Stock Management
• To conduct regular stock counts.
• To accurately update stock records and capture all stock-related transactions.
• Ensure that all stock is priced correctly.
• Ensure that stock is merchandised correctly.
• Ensure that stock and storage areas are tidy and well organised.
• Sales
• Drive sales through excellent patient consultation and sharing of product knowledge to achieve your personal objectives and retail targets.
• To enhance the patient’s experience and drive product upselling after treatments.
• Housekeeping
• As part of the team maintain a clean, safe & healthy working environment.
• Ensure that you adhere to the cleaning rosters.

The successful candidate will have a proven record demonstrating the following characteristics:

• Positivity, enthusiasm and a ‘can do’ attitude with ability to work well in a team
• Passion for people and ability to quickly build rapport
• Consultative selling skills, including advanced questioning skills to explore patient needs, and formulating and executing creative solutions
• Learning and leading by example
• Strong listening and communication skills
• Responsiveness and adaptability to change
• Strong business acumen with the ability to track personal performance with a strong drive to achieve goals
• Will be highly organised, a self-starter and computer literate with strong follow-up and follow-through skills
• Strong drive to succeed with a sense of urgency, and ability to plan and manage time effectively to meet deadlines and goals.
• Will be reliable and trustworthy