Interview Experience Manager at CodeSignal

  • Full Time
  • Remote
  • Remote

Website CodeSignal

The Role

CodeSignal is seeking an Interview Experience Manager who can deliver a best-in-class candidate experience on behalf of our customers who seek to #GoBeyondResumes using our objective skills evaluation. You will facilitate technical interviews driven by our CodeSignal platform that are free from human bias, highly consistent, and universally delightful!

The Interview Experience Manager program is one of the key strategic growth areas for the company. As the program scales, we will look to our team of Interview Experience Managers to drive strategic initiatives in parallel with the industry adoption of the CodeSignal Technical Screen. Your impact will be amplified to every customer that uses CodeSignal’s leading technical interview solution.

The Company

CodeSignal is the leading technical interview solution, helping the world #GoBeyondResumes to hire high-quality and diverse technical talent. Talent Acquisition teams and engineering leaders use CodeSignal’s skills evaluation frameworks to tap into underrepresented pools of candidates, save valuable engineering resources, increase speed-to-hire, and increase candidate pipeline yield.

Founded in 2015, CodeSignal is trusted by innovative tech firms, financial services institutions, and the largest enterprises including Robinhood, Instacart, Uber, Netflix, Zoom, Facebook, Pinterest, Block, and Capital One. Some of our recent accomplishments include:

Our Values

  • Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users’ perspective, and we always treat our users and each other with trust and respect.
  • Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
  • Move quickly and make mistakes. We’re not afraid to take risks. Be bold and try things; it’s better to validate an idea quickly than to fall behind chasing perfection.
  • Have a point of view and embrace debate. We value getting things right and don’t stand on hierarchy. If you have an opinion, speak up, and you’ll be heard.

Day-to-Day

The primary responsibility is to facilitate the CodeSignal technical interview sessions by:

  • Being a welcoming, friendly face and delivering a white glove candidate experience via live video sessions.
  • Acclimating candidates to the CodeSignal platform and technical interview protocol, answering initial questions, and putting them at ease (these are high-stake interviews and nerves can get in the way!)
  • Providing live platform support for candidates during interviews, troubleshooting any issues, and escalating where appropriate.
  • Sharing actionable post-interview insights with candidates to further their development and contribute to their understanding of core concepts.

Qualifications

  • A deep dedication to providing best-in-class candidate experience
  • Excellent in verbal communications, especially in building rapport on a Zoom call with candidates (i.e. strangers)
  • Ability to handle most questions and objections, while being able to make sound judgment to escalate issues when needed
  • Punctual and reliable to show up on time to all scheduled interviews
  • Comfortable with a non-traditional work shift (e.g. including evenings and weekends, not exceeding standard full-time hours) to offer a wide range of interview availability
  • Comfortable with technology and willing to learn key tech concepts and jargons to be able to converse with technical candidates
  • Comfortable with change and adaptable while remaining level-headed

Nice-to-Have

  • 2+ years in recruiting, customer support, customer service, hospitality, or a related field
  • First-hand understanding of technical recruiting process at a tech company
  • Technical support experience
  • Training and enablement experience

Why You’ll Love It Here

  • 💰 Competitive salaries based on local market
  • 🩺  Medical, dental, and vision insurance
  • 🥳  Team activity fund to connect with your fellow Signalites
  • 🏝  Flexible vacation policy and WFH arrangement
  • 📚  Continuous learning with unlimited book reimbursement
  • 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

To apply for this job please click on -> boards.greenhouse.io.

Interview Experience Manager at CodeSignal

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