Job Objective:

We are seeking an Information Technology Specialist responsible for ensuring the efficient operation, maintenance, and procurement of office infrastructure, while providing reliable technical support across the organization’s IT systems and networks.

Duties and Responsibilities:

Ø  Maintain computers, servers, and networking devices to ensure optimal performance.

Ø  Provide timely technical support and respond to inquiries regarding PC systems, software, and hardware issues.

Ø  Train staff on standard software applications and demonstrate advanced features and usage techniques.

Ø  Install, configure, and troubleshoot PC/server hardware, operating systems, and software upgrades.

Ø  Manage and optimize network configurations, interfaces, and internet connections.

Ø  Diagnose and resolve network cable, hardware, and configuration issues.

Ø  Coordinate IT-related projects including system installations, upgrades, and enhancements.

Ø  Conduct needs assessments, research and evaluate hardware and software solutions.

Ø  Maintain and monitor the IT budget to ensure cost efficiency.

Ø  Advise management on all IT and information system-related issues.

Ø  Act as administrator for all web applications and software, including:

• • Official website
  • Microsoft Office Suite
  • Email Server
  • Zoho Recruit
  • Zoom

Ø  Stay updated on emerging trends and technologies in the information systems and IT industry.

Ø  Perform other duties as assigned by management.

Job Requirements:

v  Bachelor’s degree in computer science, Computer Engineering, Information Management Systems, or a related field.

v  Minimum of 2 years’ experience as a System Specialist or in a similar IT support role.

v  Strong understanding of computer hardware, software, and networking systems.

v  Proficiency in troubleshooting, system installation, and maintenance of IT infrastructure.

v  Hands-on experience with Microsoft Office Suite, email servers, and cloud-based applications.

v  Knowledge of data protection regulations and cybersecurity best practices.

v  Ability to manage multiple IT projects and meet deadlines effectively.

v  Excellent communication, analytical, and problem-solving skills.

v  Strong attention to detail and commitment to delivering high-quality technical support.

Skills and Abilities:

• Excellent troubleshooting and analytical skills.
• Strong communication skills (written and verbal) with a customer-oriented focus.
• High accuracy and attention to detail.
• Excellent time management and organizational skills.
• Collaborative and supportive work approach.
• Strong problem-solving and reasoning ability.
• Ability to manage multiple priorities effectively.
• Strong understanding of computer hardware, software, and networking systems.
• Proficiency in Microsoft Office Suite and other productivity applications.