IT Systems Administrator

Job Responsibilities:

• Exercise caution when managing assets, and update any necessary processes for doing so
• Control the building’s security access for Brivo vendors
• Design, configure, install, and maintain cloud-based servers, storage, network, and application solutions
• Handle IT problems and alarms quickly and professionally
• Work together to develop network and security standards, including the investigation and assessment of potential technology alternatives, and create diagrams and written setup instructions for a system
• Retain all the necessary computer equipment and backup tools
• Investigate problems and troubleshoot system, network, SSO, 2FA, etc.
• Help identify and fix hardware or software problems, and replace components as necessary
• Plan and implement the annual security training for the entire organization
• Monitor and keep up with computers, applications like GSuite, Zoom, Synapse Applications, and other programs
• Deliver IT orientation to new hires and assist with IT during their onboarding and exit procedures
• Help end-users with a variety of tasks, such as system configuration or problem-solving, face-to-face via Zoom, Google Meet, Slack, or over the phone
• Participate as an on-call participant during emergency situations and system maintenance updates, and remain accessible until the problem is addressed, reduced, or resolved
• Shared findings should be recorded and presented to Platform Engineering for any necessary help

Job Requirements:

• Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
• At least 5+ years of relevant experience as an IT Systems Administrator
• 5+ years of experience evaluating, planning, and managing IT environments
• Proven systems implementation skills
• Strong knowledge of observing issues, locating their sources, and starting remedial measures is desirable
• In-depth knowledge of setting up and administering Mobile Device Management (MDM) software on business devices
• Prior experience identifying network issues and troubleshooting software and hardware errors
• Ability to successfully onboard new hires and make sure they have all the tools and applications they need from the get-go
• Fluent in spoken and written English communication