Always Never Home

We help candidates land their dream Jobs, Internships, Grants, Scholarships and Graduate programs

Junior Customer Support Manager at BM Digital

  • Full Time
  • Permanent
  • Remote
  • United Kingdom
  • Remote (Remote)

Website BM Digital

Junior Customer Support Manager

About the role:

As a Junior Customer Support Manager, you will play a crucial role in ensuring exceptional customer experiences. You will be responsible for managing and resolving customer inquiries, providing support, and maintaining customer satisfaction. Your prior experience in a startup environment will enable you to thrive in a fast-paced, ever-evolving atmosphere. Your exceptional interpersonal skills and problem-solving abilities will be essential in building and nurturing strong relationships with our growing community of influencers.About us:We are a dynamic and fast-growing startup revolutionizing the Influencer Marketing space. Our innovative platform has gained tremendous popularity in North America & the UK and is transforming the way brands and influencers work with each other. As we continue to expand our operations, we are seeking a motivated and detailed-oriented Junior Customer Support Manager to join our passionate team in London or even to work remotely.

Responsibilities:

  • Serve as the primary point of contact for customer inquiries, issues, and requests, demonstrating professionalism, empathy, and efficiency.
  • Effectively manage and prioritize a high volume of incoming customer communications via various channels, such as email, social media DMs, ticketing third party tools.
  • Identify and resolve customer problems, troubleshoot technical issues, and provide accurate and timely solutions to ensure customer satisfaction.
  • Collaborate with cross-functional teams, including Product Development and Operations, to address customer concerns and provide product/service feedback.
  • Assist in the development and maintenance of comprehensive customer support documentation, including FAQs and troubleshooting guides.
  • Continuously monitor customer feedback and trends to identify areas for improvement and suggest innovative solutions to enhance the overall customer experience.
  • Contribute to the development and implementation of customer support strategies and best practices, promoting a customer-centric culture throughout the organization.
  • Stay up-to-date with industry trends, market competition, and emerging customer support technologies to ensure we remain at the forefront of customer service excellence.

Ideal candidate profile:

  • Prior experience (1-3 years) in customer support or a related role, preferably within a startup environment is a definite plus.
  • Proven track record of providing exceptional customer service and resolving customer issues in a timely and efficient manner.
  • Excellent English verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Strong problem-solving and analytical abilities, with a keen attention to detail.
  • Demonstrated ability to work independently and as part of a team, managing multiple priorities and meeting deadlines in a fast-paced environment.
  • Familiarity with customer support software and tools (e.g., CRM systems, help desk software) is preferred.
  • A passion for delivering outstanding customer experiences and a customer-centric mindset.
  • Knowledge of influencer marketing space and understanding of customer needs and pain points is a plus.
  • Bachelor’s degree in a relevant field is preferred but not required.

To apply for this job please visit www.linkedin.com.

Junior Customer Support Manager at BM Digital
Share with someone
Scroll to top

We are looking for Developers

X