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Junior Customer Support Manager at BM Digital

  • Full Time
  • Permanent
  • Remote
  • United Kingdom
  • Remote (Remote)

Website BM Digital

Junior Customer Support Manager

About the role:

As a Junior Customer Support Manager, you will play a crucial role in ensuring exceptional customer experiences. You will be responsible for managing and resolving customer inquiries, providing support, and maintaining customer satisfaction. Your prior experience in a startup environment will enable you to thrive in a fast-paced, ever-evolving atmosphere. Your exceptional interpersonal skills and problem-solving abilities will be essential in building and nurturing strong relationships with our growing community of influencers.About us:We are a dynamic and fast-growing startup revolutionizing the Influencer Marketing space. Our innovative platform has gained tremendous popularity in North America & the UK and is transforming the way brands and influencers work with each other. As we continue to expand our operations, we are seeking a motivated and detailed-oriented Junior Customer Support Manager to join our passionate team in London or even to work remotely.


  • Serve as the primary point of contact for customer inquiries, issues, and requests, demonstrating professionalism, empathy, and efficiency.
  • Effectively manage and prioritize a high volume of incoming customer communications via various channels, such as email, social media DMs, ticketing third party tools.
  • Identify and resolve customer problems, troubleshoot technical issues, and provide accurate and timely solutions to ensure customer satisfaction.
  • Collaborate with cross-functional teams, including Product Development and Operations, to address customer concerns and provide product/service feedback.
  • Assist in the development and maintenance of comprehensive customer support documentation, including FAQs and troubleshooting guides.
  • Continuously monitor customer feedback and trends to identify areas for improvement and suggest innovative solutions to enhance the overall customer experience.
  • Contribute to the development and implementation of customer support strategies and best practices, promoting a customer-centric culture throughout the organization.
  • Stay up-to-date with industry trends, market competition, and emerging customer support technologies to ensure we remain at the forefront of customer service excellence.

Ideal candidate profile:

  • Prior experience (1-3 years) in customer support or a related role, preferably within a startup environment is a definite plus.
  • Proven track record of providing exceptional customer service and resolving customer issues in a timely and efficient manner.
  • Excellent English verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Strong problem-solving and analytical abilities, with a keen attention to detail.
  • Demonstrated ability to work independently and as part of a team, managing multiple priorities and meeting deadlines in a fast-paced environment.
  • Familiarity with customer support software and tools (e.g., CRM systems, help desk software) is preferred.
  • A passion for delivering outstanding customer experiences and a customer-centric mindset.
  • Knowledge of influencer marketing space and understanding of customer needs and pain points is a plus.
  • Bachelor’s degree in a relevant field is preferred but not required.

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Junior Customer Support Manager at BM Digital
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