Junior IT Infrastructure Analyst at Ikeja Electricity Distribution Company (IKEDC)

  • Entry Level
  • Full Time
  • Onsite
  • Lagos

Website IKEDC

Junior IT Infrastructure Analyst

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position of Junior IT Infrastructure Analyst.

Role Purpose

  • This role will be responsible for serving as IT expert participating in a variety of analytical and technical assignments that include Implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment.
  • This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.

Responsibilities

  • Implementation, support, monitoring and maintenance of IE Data Centre and other site infrastructure and services, including but not limited to LAN and WAN services, telephony services, electrical supply (UPS, inverter), cooling and fire suppressant systems and ensuring 24/7 availability of infrastructure services.
  • Proactively monitoring of all IT network and communications services and prompt escalation of downtime and service degradation on need basis.
  • Perform regular maintenance on all network and communications services as defined on a quarterly basis.
  • Perform regular maintenance on all network and communications services as defined on a quarterly basis.
  • Assist the Senior IT Analyst in ensuring all network and communications services comply with Ikeja Electric Policies, processes, and procedures.
  • Work closely with our other support team/units to ensure network connectivity requirements are fulfilled in a timely manner.
  • Ensure Internet & Network, Firewalls, Data Centre Infrastructure, Access Points Availability & Stability in all Business Locations.
  • Ensure capturing and closure of all Incidents and Service request tickets within SLA on the ITSM platform. Also, ensure timely documentation and closure of Change requests tickets on the ITSM platform.
  • Resolution of tickets placed assigned to the Network and Communication team.
  • Responsible for logging incident, service request and change management tickets in the IT Service Management tool as need arises.
  • Ensure project work and changes are successfully planned, implemented, and tested
  • Standardize Infrastructure processes, procedures, and equipment for all supported services.
  • Assist the Senior IT Analyst in developing operational, installation, configuration and upgrade documentation for communication systems, hardware, network, and security.
    • Carry out additional duties as requested by IT Management.

Technical Competencies:

  • Networking Administration
  • Server Administration
  • Disaster Recovery
  • Hardware Configuration
  • Application Support and Maintenance
  • Information Security
  • Data Centre Support

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus
  • Can do Attitude to work
  • Highly self-motivated, self-directed, and attentive to detail

To apply for this job please click on -> 104.248.56.38.

Junior IT Infrastructure Analyst at Ikeja Electricity Distribution Company (IKEDC)

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