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Junior Technical Support Engineer at Tek-Experts, Lagos.

  • Entry Level
  • Full Time
  • Onsite
  • Lagos

Website Tek-Experts

Job Description

Job Title: Junior Technical Support Engineer

We’re seeking fresh graduates of IT-related courses (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.) who would love to grow their career in a customer-oriented, multilingual Technical Support organization. You will work on behalf of our client to resolve complex customer cases and software issues. In this role, you’ll collaborate with colleagues to continuously improve and deliver exceptional customer service.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you’re the fit we’re looking for. Join our global team of experts and grow your IT career with us.

Responsibilities of a Junior Technical Support Engineer

This role will:

  • Be trained and purposed to support a particular technology based on individual strengths.
  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
  • Escalate complex or atypical cases to higher-level technical support as needed.

 

Qualifications required for the Junior Technical Support Engineer role.

In this role:

  • Recent graduation in Information Technology is required – related degrees only (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.)
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • No years of post-NYSC experience are required.
  • Internship experience in Information Technology pre- or post-graduation is an advantage.
  • Proficiency in both written and spoken English is required.
  • Passion for technology and learning is required.

To apply for this job please visit ynvgroup.jibeapply.com.

Junior Technical Support Engineer at Tek-Experts, Lagos.
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