About the job

Job Tittle: Key Accounts Manager

FairMoney is a Credit led Mobile Bank that offers services in emerging markets. It was founded in 2017 and currently operates in Nigeria & India. The company has received funding of nearly €50 million from global investors such as Tiger Global, DST, and Flourish Ventures. FairMoney has a presence in multiple countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.Our goal at FairMoney is to create the best mobile banking and point-of-sale solution for emerging markets. We started with a digital microcredit application on Android, and since then, we have expanded our offerings to include a wide range of financial services. These services include current accounts, savings accounts, debit cards, and innovative point-of-sale (POS) solutions for merchants and agents through PayForce by FairMoney.About the Role:Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.We are looking to hire a Key Accounts Manager to join our Sales team. To do well in this role, the successful hire will need to have a very fine eye for sales, and Customer relationship. Below are the roles and responsibilities but not limited to:Role and responsibilities:

• He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels) and developing & deploring strategies to increase sales revenue
• Engaging with portfolio of merchants to introduce them to our products
• Onboard and retain the merchants and nurture those key relationships over time
• Being able to help the merchant resolve issues / complaints on the spot or escalate to customer support when necessary
• Coordinating pre-sales and post-sales follow up
• Hit target quotas for set KPIs (Transaction value, volume, and revenue)
• To achieve their daily, weekly, and monthly target of transactions
• To reactivate the inactive accounts by calling, and visiting them
• Monitoring market trends and providing regular competitor feedback
• Have a good understanding of the business’s products or services and be able to advise others about them
• Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners

Requirements

• A minimum of 3 to 6 years of experience in the Merchant business
• Must have an android phone
• Ability to self-motivate and manage self
• Good communication and interpersonal skills
• Customer orientation and ability to adapt/respond to different characters

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development

Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes
• Technical interview with the hiring manager for 30 to 60 minutes