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KYC and Retention Associate at FairMoney

Website FairMoney

KYC and Retention Associate


FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria & India, and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa’s money story here


Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.


  • Getting more transactions out of existing Agents.
  • Engage churn Agents (Agents with zero transactions)
  • Coordinate with the Sales Team and update them about the churn and win back them.
  • Engage Newly Onboard Merchant/Agent for increasing their transactions
  • Work with the Customer Success team to ensure rich customer experience and reduce churn.
  • Ensure ongoing compliance with quality and industry regulatory requirements.


  • HND / B.Sc in relevant discipline.
  • 1 – 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector
  • The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player
  • Candidate must be customer focused, and result oriented
  • Ability to multitask, set priorities and manage time effectively.
  • Working knowledge of KYC/Compliance/AML standards

To apply for this job please visit

KYC and Retention Associate at FairMoney
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