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Loan Servicing Specialist at Zillow, Remote.

  • Full Time
  • Mid-level
  • Remote
  • Remote



Job Title: Loan Servicing Specialist

About the team

Zillow Home Loans provides customers with a streamlined option for their home financing needs. By utilizing Zillow’s home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience in the real-estate transaction.

About the role

The Loan Servicing Specialist will perform loan servicing operational control and reporting functions and, to routinely monitor contracted Servicing Vendors to ensure compliance with investor, agency, legal and regulatory guidelines. The Loan Servicing Specialist will be responsible for managing servicing boarding and transfer controls, identifying vendor performance trends, and reporting findings to the Loan Servicing Manager.

The Loan Servicing Specialist will also assist in the monthly reporting to the executive level as requested by the Loan Servicing Manager.

Position will have transactional relationships with peers in the department, the immediate supervisor, cross departmental and vendor staff.

You Will Get To:

  • Accountable for the completion of assigned tasks and projects utilizing individual judgment with some instruction and supervision.
  • Directly accountable for tasks and projects as assigned by management.
  • Stay abreast of changes in regulations and /or investor guidelines to ensure timely compliance.
  • Ensure all MERS processing is timely and accurately completed whether conducted by ZHL or Service Vendors.
  • Ensure accounting and funds transfers balance and, setup wire transfers for approval.
  • Develop and produce operational control reporting for the onboarding and servicing transfer of loans and, conduct process management to ensure that ZHL and service vendors meet investor and regulatory guidelines. Report identified exceptions to the appropriate department/vendor for immediate resolution.
  • Provide analytical and research support to the ZHL Customer Experience team to resolve escalated consumer or regulator inquiries.
  • Develop new and leverage existing Servicing Vendor oversight control and auditing tools and platforms to analyze and test key controls and, to ensure that service vendors are operating in accordance with investor, agency, legal and regulatory guidelines.
  • Evaluate servicing vendor control deficiencies, using qualitative factors, to determine severity and magnitude of potential misstatements, identifying error trends and reporting those trends immediately to the Loan Servicing Manager.
  • Partner with process owners and service vendors to monitor corrective action plans and to remediate deficiencies or implement alternative controls for identified weaknesses.
  • Research and provide requested data to external auditors/regulators.
  • Produce service vendor post audit reporting and assist in the monthly servicing reporting to the executive level as requested by the Loan Servicing Manager.
  • Position has no supervisory or people development responsibilities


This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $21.60 – $32.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You will possess a keen attention to detail and ability to meet deadlines in a fast-paced environment without sacrificing work product as well as an aptitude for fostering professional relationships with a diverse team setting. This is a non-exempt Hybrid or Remote Working position. You should be available to work Monday-Friday; 8am-5pm. Overtime hours may be periodically required/available



  • High school diploma or equivalent required, Bachelor’s Degree in Accounting, Business or Finance preferred.
  • 3-5 years’ mortgage servicing oversight experience required
  • 3-5 years’ experience in an audit field preferred
  • 1-3 years mortgage service QC/QA experience preferred.
  • Demonstrable intermediate experience and knowledge of mortgage servicing regulatory and FHLMC/FNMA/GNMA servicing rules required.
  • Proficient at the usage Microsoft Office products including Word, Excel, Access, and PowerPoint. Detailed knowledge of spreadsheet management with MS Excel and database management with MS Access preferred
  • Proficient at the usage of Mortgage Servicing and originations products including MSP and Encompass.
  • Ability to read and interpret documents such as promissory notes, regulatory/legal directives, and other loan documents.
  • Must possess the ability to communicate (written and verbal) clearly with borrowers, investors, colleagues, and managers.
  • Must possess general mathematical proficiency as this position may be required to create data reporting and calculate mathematical equations.


Transferable Skills

Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.


Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.


As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.


Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.



Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at


Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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Loan Servicing Specialist at Zillow, Remote.
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